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Contact
One named contact handles each enquiry from first question to container. No ticket queue, no account form, no waiting for a call back.
Write the grade, the volume and the destination port in the first message and the answer comes back with a price, a packing option and a lead time instead of more questions.
Kristy Chen
What to Send
A quotation needs three facts. Everything else can follow once the grade and the route are clear.
Response
Every enquiry reaches Kristy directly. Grade questions, packing options and lead times come back in one reply, and the same contact stays on the order until the container is loaded.
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